- Okay, no problem. Any particular colour?
"I'd like a white hen."
The customer leaves with the white, female zebra finch that he chose.
Two days later, the customer returns carrying a small cardboard box with him; an obvious sign that there is a problem.
"I bought a zebra finch from you a couple of days ago."
- Yes, I remember. Is there a problem?
"Yes. It was dead this morning. Look!"
He hands over the box. I look inside and, sure enough, there is a dead zebra finch inside.
"You see? Can I have a refund please?"
- I can't I'm afraid.
"Why not?"
- This is a grey male. You bought a white female.
"..."
- ...
"Oh yeah."
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